Skip to Content

Orders and Returns

EcoSolve Delivery Terms

Indicative timeframes: Unless otherwise agreed in writing, the specified execution and delivery timeframes are indicative. The delivery period starts only after payment of a deposit, if required.

Delays: If a deadline is exceeded, EcoSolve and the customer will agree on a new deadline, without any right to compensation or termination of the agreement. The customer remains obliged to accept and pay for the goods.

Liability: EcoSolve is not responsible for delays caused by the customer or third parties.

Non-delivery: Deposits will be fully refunded if the goods or services are not delivered.

Delivery time: For goods that are not in stock, the average delivery time is 14 calendar days, starting on the Monday after payment. For consumer orders, EcoSolve aims to deliver within 30 calendar days.

with your order number and account number for the refund. Support page with your order number and account number for the refund.

Issues with Ordered Goods and/or Services

  1. Inspection Upon Delivery:
    • Check the goods immediately upon delivery or collection for any damage or deviations.
    • Sign the delivery note. Any discrepancies should be noted on it.
  2. Complaints About Goods:
    • Report complaints in writing to EcoSolve within 48 hours of receipt, referencing the delivery note number.
    • Complaints reported after 24 hours will be handled as a warranty issue.
  3. Complaints about work:
    • Report complaints in writing and via registered mail within 2 days of completion.
  4. Resolution of Complaints:
    • In the case of a valid complaint, EcoSolve may choose to replace or repair the goods/services or offer an equivalent alternative.
    • The customer remains obliged to pay, regardless of the complaint.

Cancellation and Withdrawal of Orders at EcoSolve

Cancellation:

  • Orders placed via the website can be canceled free of charge as long as they have not yet been dispatched.

Withdrawal:

  • Consumers can return orders within 14 days of delivery without giving any reason, provided the goods are unused and in their original condition.
  • Notify us of your withdrawal within 14 days via info@ecosolve.tech with your order number and account number for the refund.

Returns:

  • Return the goods to: EcoSolve, Uitbreidingstraat 66 bus 45, 2600 Berchem, Belgium.
  • Return shipping costs are borne by the customer. EcoSolve will refund the purchase amount within 14 days, including delivery costs.